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Frequently Asked Questions

What is a consultation and why should I book one?

We recommend a consultation before colouring services for any new clients, clients who want a colour change, or clients who haven’t visited the salon within 6 months of their last appointment. 

During a consultation, you will be able to discuss your hair goals with your stylist which will allow them to set out a plan of action, as well as skin test you in any potential colours. 

Hairdresser Doing Wet Cut

Do I need a skin test every time I need a colour?

If you are having a new colour, you are a new client to the salon or haven’t had your hair coloured with us for at least 6 months, then you will need a skin test. This must be done at least 48 hours before your colour appointment and is for health and safety reasons.

The skin test process is completely free and quick to complete. We will make up a small amount of colour and dab a spot on your arm. You will need to leave this on for 45 minutes before wiping it off with a damp cloth or cotton wool. If any itching or irritation occurs, please let us know and we can look at alternative colours. If not, then you can come in for your hair appointment as planned. 

What is your deposit/booking policy?

Upon booking your hair appointment we do require a deposit to secure the slot. When booking a cut or blow-dry appointment you will be charged an advanced booking fee of £15 which will then be deducted from the total cost of your appointment. If you are booking for a colouring service, the booking fee deposit will be £30. Again, this will be deducted from the cost of your appointment. 

Here at Locks and Shades we are a team of real people, just like you. We understand that things can come up, life can get busy and unexpected things happen. We will happily change or move your hair appointment for you to a time that works best for you. 

Our cancellation policy is within 48 hours of your appointment time. As long as you change or cancel your appointment more than 48 hours in advance, we can move your deposit to your next appointment or refund your deposit for you. However, if you cancel the day before your appointment it will result in the loss of your deposit as we are unable to fill this appointment on short notice. 

If you were to cancel on the day of your appointment, or not show up for your appointment without notice, we would charge the full cost of your appointment. This would be charged to the card that is held on our computer system for you. 

We do send SMS and email alerts 72 hours before your appointment which will allow you to move your appointment if you are no longer able to make it to the salon at that time, with no loss of deposit. 

Hairdresser Styling Hair
Hairdresser Dying Hair

What’s the difference between the levels of Hair Stylists? 

Every stylist here at Locks and Shades is trained to a very high standard. In addition, the team are regularly attending ongoing training in the salon and training centres to constantly develop their skills and knowledge. 

We have a range of stylists whose prices vary depending on their level of training, experience and education. The pricing of each stylist is based on their experience, expertise and how in-demand the stylist is. 

If you have a style or colour in mind and you’re not sure of the level of stylist that you require, please don’t hesitate to chat with one of our team. You can also book in for a complimentary consultation to discuss your hair goals. 

How long should I allow for my service?

Different hair services will take different lengths of time. When booking services online you will be given an estimated length of time, or when booking on the phone or in person we can give you an estimated end time. This is in the hope of allowing you to arrange your day around your me-time. 

We have magazines available for you to read during your appointment as well as free WI-FI that you are welcome to use during your visit to Locks and Shades. You will also be offered hot and cold beverages along with a little chocolate treat to indulge during your appointment. 

Hairdresser Cutting Hair
Hairdresser Preparing To Dye Hair

I love my new hair colour; will my stylist know for next time what formula she’s used?

At Locks and Shades, we use a system called VISH which records the colours that we use to the exact gram which means that every time that you visit the salon, you will leave with your perfect custom colour. If your usual stylist isn’t available when you need your hair coloured, all our stylists have access to these colour notes and will be able to create that perfect colour that you love – time and time again. This system also helps us reduce colour wastage which in turn is more environmentally friendly

 Do you offer hair extensions?

We offer a range of hair extensions from multiple brands here at Locks and Shades. If you are interested in having extensions fitted, we recommend booking a hair extension consultation which will allow us to discuss your reasons for wanting extensions (lengths, thickness, filling gaps) and will also be able to give you a quote of how much the hair and fitting will cost. 

Our Style Directors Donna and Hayley both offer extension services such as LA Weave and Tape extensions. Prices vary depending on the thickness of your hair as well as the colour. 

If you have any other questions regarding extensions, please book a hair extension consultation. 

Hairdresser Applying Bleach

What’s the difference between the levels of Hair Stylists? 

Every stylist here at Locks and Shades is trained to a very high standard. In addition, the team are regularly attending ongoing training in the salon and training centres to constantly develop their skills and knowledge. 

We have a range of stylists whose prices vary depending on their level of training, experience and education. The pricing of each stylist is based on their experience, expertise and how in-demand the stylist is. 

If you have a style or colour in mind and you’re not sure of the level of stylist that you require, please don’t hesitate to chat with one of our team. You can also book in for a complimentary consultation to discuss your hair goals. 

Do you offer bridal hair?

At Locks and Shades, we have a team of experienced bridal hair stylists who can help to make you look even more fabulous on your special day. Whether you need just your hair done as the bride, or you’d like bridal hair for your bridal party and some guests too, we can help.

Our bridal hairdressers can visit your home or wedding venue on the day, or you can come into the salon if you would prefer. 

In the run-up to the wedding, we advise a bridal consultation and trial. During the consultation, we can show you examples of previous work and discuss styles that you like. During the trial, we can test out styles that you have in mind to see which ones you like most. Please feel free to bring a friend or family member with you to help you decide. We can also offer this consultation service to the entire bridal party if you would like. Our goal is to make you feel as relaxed as possible during this process. 

During your consultation, we will also discuss your wedding day, timings, location and where you will be getting ready, which will allow us to give you an accurate quote. Once we have confirmed how many of the bridal party will be having their hair done, we will give you a breakdown of our timings.

We are used to working alongside makeup artists too so we can always fit our timings around theirs. If you need a recommendation for a makeup artist in the area, please just ask. 

How do I book my wedding hair with your bridal team? 

We would recommend either calling or emailing the salon with your wedding date and we can confirm that we have availability for this specific date. We would then recommend booking a bridal consultation as from there we can secure your date in our calendar. 

From this point on we will work with you to arrange a trial date for you to test out some styles and finalise the details for your big day. It may be that you are also wanting a new colour or style in preparation for your special day, and we would recommend discussing this sooner rather than later. 

During the bridal trial, lots of photos will be taken for them to refer to on your big day.